IS A SIGNATURE REQUIRED FOR DELIVERY?
You do not need to sign for shipments.
FQA
FQA, SHIPPING
WHAT IS THE ESTIMATED SHIPPING DURATION?
The estimated shipping duration varies depending on your location. However, we strive to deliver as quickly as possible. Here are the approximate transit times for different regions: United States: 5-9 business days United Kingdom: 5-9 business days Canada: 5-10 business days Europe: 5-9 business days Worldwide: 12-22 business days Please note that these are estimated
FQA, WARRANTY & RETURNS
WHAT IS THE PROCESS OF THE LIFETIME WARRANTY?
During the checkout process, you have the option to add a lifetime warranty to your purchase. This warranty covers various issues such as internal component damage, water damage, defects, and broken parts. However, it does not apply to normal wear and tear. Please note that the warranty is valid for one product only.
FQA, SHIPPING
WHEN WILL MY TRACKING INFORMATION BECOME AVAILABLE?
Once you receive the tracking information, you should expect to see an update within 48-72 hours. This period allows the courier service to update the status of your order as it moves through the delivery process.
FQA, PRODUCTS
WHERE DO WE MANUFACTURE OUR PRODUCTS?
We meticulously select our products from trusted manufacturers across the globe, with a significant focus on Asian countries like Singapore, China, Hong Kong, and Japan—regions rich in spirituality and renowned for unique materials like black obsidian and jade stones. Through rigorous factory inspections and comprehensive production guidelines, we guarantee the utmost quality of our products
FQA, GENERAL
WHERE DO YOU LOCATED?
Our company headquarter is located in Hongkong. In addition our team members work from different locations worldwide. We are modern structured and allow remote work – therefore it is not uncommon that we respond to your emails late at night or even on weekends, because we simply love our jobs and enjoy dedicating our time
FQA, ORDERING
WHICH CURRENCY ARE YOU USING ON YOUR WEBSITE?
For a smoother shopping experience, our store offers the flexibility to display prices in multiple currencies. However, during checkout, the default currency is US Dollar. Your bank will automatically convert the amount to your preferred currency based on the prevailing foreign exchange rates. To view the equivalent amount in your currency, simply select it from